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Key Client Relationship Manager

About the Company

Job Information

  • Region

    North England

  • Salary

    From £50,000 per annum. Salary dependent upon experience

  • Date Posted


  • Closing Date

    Closing Soon 10/01/2024

Job description

This is a great opportunity for an ambitious individual to develop and manage relationships with major clients across a UK wide portfolio. The role provides a critical interface between institutional clients and other high net worth individuals and the technical teams to drive quality and consistency in the delivery of first-class forest management services across high quality forest portfolios.

 Principal Responsibilities

Reporting to the Managing Director, the successful candidate will be required to take an active lead on the management of relationships with key clients throughout the business. To succeed in the role, competency is required across multiple disciplines ranging from silvicultural, planning, organisational, critical analysis, and communication. To aid with effective delivery, we support flexible working from home and one of our North region offices in Carlisle or Stirling. The role can be divided into the following primary functions, but is not limited to:

  • Developing and sustaining solid relationships with key clients delivering core revenue into the business.
  • Acting as the main point of contact between key clients and internal teams.
  • Being proactive in client engagement and responsive to feedback.
  • Developing a thorough understanding of key clients’ needs and requirements and preparing custom solutions.
  • Compiling reports on progress, goals, and forecasts for asset management teams and stakeholders.
  • Negotiating contracts with key clients and ensuring established deadlines for the fulfilment of each client’s long-term goals are met by the technical teams.

Training and support will be provided to introduce the successful applicant to company systems and procedures. Further training is provided to allow the candidate to develop their role and specialisms within the business over time. Avenues for further progression within the business would exist for those who can consistently deliver successful outcomes in this role.

Qualifications & Experience

The ideal candidate would be expected to have the following:

  • Proven experience in commercial forest management, where directly involved in the day-to-day management of forest properties.
  • Experience in dealing directly with woodland owners, statutory bodies, or stakeholders, including asset managers.
  • Demonstrate relevant academic learning through a diploma, degree or Masters in forestry, or other land- or science-based degree.
  • Have attained, or be working towards, their professional ICF accreditation.

Specific experience applicable to this role includes:

  • Knowledge of the regulatory systems underpinned by the Forestry Act (1967) and Wildlife and Countryside Act (1981) (both as amended).
  • A strong degree of commercial acumen, and balanced understanding of upland silviculture, and the full range of operations from new planting and restocking through to clearfelling.
  • Knowledge of the requirements of UKFS and UKWAS; the latter being especially relevant to the proposed portfolio.
  • Knowledge of lowland and mixed conifer / broadleaved silviculture and the management of PAWS woodlands would be desirable.
  • An understanding of the grant opportunities in Scotland and/or Wales would be an advantage.

Personal skills especially suited to the role include:

  • Diligent and professional in your approach to work.
  • Motivated to deliver a high-quality service to clients.
  • Work constructively with an experienced and dedicated team, but also be confident in working on your own.
  • Communicate effectively both verbally and in written word.
  • Proven business acumen, and a desire to develop and grow the portfolio over time.
  • Proficiency with IT systems, with experience of Office 365 suite and GIS.

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