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Update: COVID-19

All Institute staff are currently working from home. We strongly encourage you to contact us via email at this time. Please visit our staff page for the correct contact details for each staff member, or direct general enquiries to

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Make a complaint

A complaint against a member must be made in writing on the official Complaints Form which has an accompanying set of Guidance Notes for Complainants. If the complaint is considered by the Complaints Assessor that it would constitute a breach of the Institute’s Code of Ethics and Rules of Professional Conduct, it will be submitted to the Professional Complaints Panel and copied to the member against whom the complaint has been made. The Panel will consider the complaint, any comments from the member, further comments from the parties to the complaint and will decide whether to uphold or dismiss the complaint. If the complaint is upheld, the Panel will impose a disciplinary sanction. The complainant has a right of appeal at each stage of the process. The accused member has the right of appeal following the decision of the Panel and/or of the Appeal Board.

The Institute, through the Professional Complaints Panel, Appeal Board or the Council cannot fine or order any other financial penalty against a member.

For further guidance and to make a complaint, click below.